Privacy Policy

1. Introduction

Emelo Digital (“Emelo Digital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information in connection with our public marketing website (currently operated at emelodigital.com and related pages) and the contact channels described below.

Emelo Digital provides brand strategy, website design and build, client intake and workflow setup, practical AI-assisted business infrastructure, and launch and growth support for service-based businesses. This Policy is written for that context: a professional services marketing site and inquiry process, not a consumer social product or an online storefront with account logins.

Emelo Digital operates as part of the Emelo Group family of businesses. For the purposes of this draft, references to Emelo Digital include the team members and authorized operators who handle website inquiries on behalf of the business. The precise legal entity that acts as controller (or equivalent) should be confirmed by counsel and may be updated in this Policy once finalised.

2. Scope

This Policy applies to personal information processed when you:

• browse or interact with our marketing website;
• submit the contact / discovery-call request form;
• email us at addresses we publish (including hello@emelodigital.com); or
• otherwise communicate with us about our services using channels we provide on the site.

This Policy does not, by itself, govern:

• personal information processed under a separate client agreement, statement of work, or data processing addendum after you become a client;
• websites, tools, or platforms we build or configure for clients as part of a paid engagement (those are covered by the relevant client contract and that client’s own notices); or
• third-party websites linked from our site.

3. Personal information we collect

We collect only what we need to operate the website securely and respond to professional inquiries. Categories currently include:

3.1 Information you provide deliberately

Please do not include sensitive personal information in the contact form (for example, government ID numbers, payment card details, health information, or passwords) unless we expressly ask for it through a secure process. If you send such information unsolicited, we may delete it and ask you to resend only what is needed.

3.2 Information collected automatically

• Technical and usage data. Like most websites, our hosting and application environment may process standard server logs and security-related technical data (such as IP address, approximate request time, requested URL, browser type, and referrer). This is used for security, debugging, and reliable delivery of the site—not for building advertising profiles on this site as of the date of this draft.
• Session cookies. Our application may set essential session cookies so forms and security features (including CSRF protection) work correctly. See our Cookie Notice for more detail.
• Spam and abuse protection. Where Google reCAPTCHA is enabled on the contact form, Google may collect device and interaction data according to Google’s terms and privacy notices, and we receive a verification result indicating whether the submission appears legitimate.

3.3 Information we do not intentionally collect via this website today

As of this draft, the Emelo Digital marketing site does not operate user accounts, password logins, online payment checkout, or (to our knowledge of the current build) third-party advertising pixels or marketing analytics tags. If that changes, this Policy and the Cookie Notice will be updated before or when those technologies are introduced.

4. How we use personal information

We use personal information to:

1. receive, store, and review discovery-call / contact requests;
2. send an acknowledgement email to the address you provide and reply with next steps;
3. route inquiries to the right people on our team;
4. maintain basic records of inquiries for follow-up, quality, and operational continuity;
5. protect the website against spam, abuse, fraud, and security incidents;
6. comply with legal obligations and enforce our terms; and
7. improve the clarity and reliability of our website and inquiry process.

We do not sell personal information. We do not use contact-form submissions to run unrelated third-party advertising campaigns from this website.

5. Legal bases (where applicable)

Depending on where you live and which privacy laws apply, we may rely on one or more of the following bases (to be confirmed by counsel for each relevant jurisdiction):

• Consent — for example, when you accept this Privacy Policy and submit the contact form, or where cookie / similar consent is required;
• Legitimate interests — for example, responding to B2B inquiries, securing our website, and keeping limited operational records of professional communications, balanced against your rights;
• Contract / pre-contract steps — where you ask us to discuss a potential engagement and we need the information to respond; and/or
• Legal obligation — where we must retain or disclose information to meet applicable law.

6. Artificial intelligence and human review

Emelo Digital may use AI-assisted tools in day-to-day internal operations (for example, drafting replies or organising inquiries). Our public commitment is that a person reviews AI-assisted work before it is sent to a client or prospect as a formal response, and that client information is limited to people who need it for the engagement.

For website inquiries specifically: messages are stored in our systems and emailed to our team. If we use AI tools to help draft or organise a reply, we will do so under internal access controls and human review. We will not treat your inquiry as permission to publish your content publicly or to train public AI models on your confidential materials.

If a future client engagement requires processing personal data inside AI systems on your behalf, that will be addressed in the client contract / data terms for that engagement—not solely by this website Privacy Policy.

7. How we share information

We may share personal information with:

• Service providers / processors who help us host the website, send email, store application data, or provide security features (for example, hosting providers, email delivery infrastructure, and Google for reCAPTCHA where enabled);
• Emelo Group affiliates and authorised team members who need the information to evaluate or respond to your inquiry;
• Professional advisers (such as lawyers or accountants) where reasonably necessary; and
• Authorities or counterparties where required by law, legal process, or to protect rights, safety, and security.

Providers are expected to process personal information only as needed to perform their services for us and in accordance with applicable contractual and legal obligations. A current processor list can be provided on request and should be maintained by the business as vendors change.

8. International transfers

Our website visitors, team members, and infrastructure providers may be located in different countries. That means personal information may be processed in or accessed from jurisdictions other than your own. Where required by law, we will use appropriate safeguards for cross-border transfers (such as contractual clauses or other lawful transfer mechanisms recommended by counsel).

9. Retention

We retain contact inquiries and related correspondence for as long as needed to respond, manage follow-up, maintain business records, resolve disputes, and meet legal or security requirements.

As a working draft retention approach (pending owner confirmation): inquiry records stored in our application database and mailbox are kept for a limited business period—typically up to 24 months after the last meaningful contact on that inquiry—unless a longer period is required (for example, where discussions lead to a contract, a dispute, or a legal hold). We may delete or anonymise records earlier when they are clearly spam or no longer needed.

10. Security

We use reasonable administrative, technical, and organisational measures appropriate to a professional services marketing site, including transport encryption (HTTPS), application access controls on our hosting environment, form abuse protections (rate limiting and, where enabled, reCAPTCHA), and least- privilege handling of inquiry content within the team.

No method of transmission or storage is perfectly secure. If you believe your information has been compromised in connection with our site, contact us promptly using the details below.

11. Your rights and choices

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent where processing is consent- based. You may also have the right to lodge a complaint with a supervisory authority.

To exercise privacy requests related to this website, email hello@emelodigital.com with the subject line “Privacy Request,” and include enough detail for us to locate your inquiry (for example, the email address used on the form and approximate submission date). We may need to verify your identity before completing certain requests.

You can also choose not to submit optional fields (such as phone number), and you can stop emailing us at any time. If reCAPTCHA is enabled, declining Google’s verification may prevent form submission.

12. Children

Our website and services are directed to businesses and professional adults. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will take appropriate steps to delete it.

13. Third-party sites and services

Our site may link to third-party websites or load third-party resources (for example, fonts or reCAPTCHA). Those parties have their own privacy practices. We are not responsible for their content or policies. Google’s privacy materials apply to reCAPTCHA processing where that feature is enabled.

14. Changes to this Policy

We may update this Privacy Policy to reflect operational, legal, or service changes. The “Last updated” date at the top will change when we do. Material updates may also be highlighted on the website or communicated by other reasonable means. Continued use of the site after an update means you should review the revised Policy.

15. Contact

Privacy questions and requests for this website:
Emelo Digital
Email: hello@emelodigital.com

Registered office / postal address and formal controller identity will be added here once confirmed by the business for publication.